tungwaiyip.info

home

about me

links

my software

Media

Yucatán Photos

St Lucia Photos

Photo Album

Videos

Blog

< September 2011 >
SuMoTuWeThFrSa
     1 2 3
4 5 6 7 8 910
11121314151617
18192021222324
252627282930 

past articles »

Click for San Francisco, California Forecast

San Francisco, USA

 

Netflix - The Worst Apology One Ever Made

Many of you Netflix customers may have gotten an email or heard it from the news. Netflix' CEO has made a public apology about the recent price change with some further announcement. I think this is the worst apology I have ever seen. I am writing this mainly from a customer's perspective. I wasn't angry about the price change. Nor am I care about their business that much. They've asked me to pick between DVD or streaming. Since only about one third of movies I watch offer streaming, DVD only is the no-brainer option for me. This actually saved me a little bit of money.

What annoys me is that this is an apology that is not an apology. What exactly does Netflix believe they have done wrong? From they email they are absolutely convinced their business strategy is right, and I'm not here to dispute it. I just don't see what are they trying to apologize for? The are not back tracking the price change, nor are they offering any discount or compensation. In fact they are so convinced in what they are doing that they announce further change to spin off the DVD rental into a new company called Qwikster.

Some business pundits are nodding their head and approving of their bold move, often citing Innovator's Dilemma and such. But what is it in for the consumers? All the got is their service being spin into Qwikster, essentially a second rated brand name. The other difference is Qwikster.com and Netflix.com websites will not be integrated, so

if you subscribe to both services, and if you need to change your credit card or email address, you would need to do it in two places. Similarly, if you rate or review a movie on Qwikster, it doesn't show up on Netflix, and vice-versa.

In other words, you customer are getting screwed. The interest of the company as a business is clearly different from the interest of the customers.

Why bother to write a super long email to the customers if you have nothing to offer to them? Why apologize if you have nothing to apologize for? In the announcement they regret that "many members felt we lacked respect and humility in the way we announced the separation of DVD and streaming". I feel that they have just humiliated us again.

2011.09.19 [] - comments

 

 

blog comments powered by Disqus

past articles »

 

BBC News

 

China rules out open Hong Kong poll (31 Aug 2014)

 

EU sets Russia sanctions ultimatum (31 Aug 2014)

 

Missing Ashya King found in Spain (31 Aug 2014)

 

Anti-PM clashes continue in Pakistan (31 Aug 2014)

 

US planes drop aid to Iraq's Amerli (31 Aug 2014)

 

First openly gay NFL player dropped (30 Aug 2014)

 

Philippine troops in Syria rescued (31 Aug 2014)

 

El Salvador gangs re-launch truce (30 Aug 2014)

 

Archbishop issues terror asylum plea (31 Aug 2014)

 

Original Jethro Tull bassist dies (31 Aug 2014)

more »

 

Slashdot News for nerds, stuff that matters

 

Microsoft Defies Court Order, Will Not Give Emails To US Government (2014-08-31T00:02:00Z)

 

Wi-Fi Router Attack Only Requires a Single PIN Guess (2014-08-30T22:53:00Z)

 

Google's Megan Smith Would Be First US CTO Worthy of the Title (2014-08-30T21:40:00Z)

 

States Allowing Medical Marijuana Have Fewer Painkiller Deaths (2014-08-30T20:31:00Z)

 

NASA's Competition For Dollars (2014-08-30T19:20:00Z)

 

Ask Slashdot: Best Phone Apps? (2014-08-30T18:12:00Z)

 

Hidden Obstacles For Google's Self-Driving Cars (2014-08-30T17:01:00Z)

 

Reformatting a Machine 125 Million Miles Away (2014-08-30T15:54:00Z)

more »

 

TechPsychic Tech Rumors and Invented News

more »

 

SF Gate

 

Bay Area News (7 Jan 2012)

 

City Insider (11 Feb 2012)

 

Crime Scene (13 Feb 2012)

 

C.W Newius Column (10 Jan 2012)

 

C.W. Nevius Blog (11 Feb 2012)

 

Education News (10 Jan 2012)

 

KALW (11 Feb 2012)

 

Matier and Ross Blog (11 Feb 2012)

 

Ship traffic for Aug. 30 (29 Aug 2014)

 

Nintendo 'amiibo' to be released with 12 characters (29 Aug 2014)

 

Court: Domino's not responsible for harassment at franchise (29 Aug 2014)

 

Hackerspaces turn ideas into reality (in a good way) (29 Aug 2014)

 

Deutsche Telekom sets guidelines for T-Mobile bidders (29 Aug 2014)

 

For shoppers, visual search is still not a snap (29 Aug 2014)

more »

 

Asia Times Online

 

Gaza: Now the guns have been silenced (Fri 29 Aug 2014 11:00:00 GMT)

 

VIOLENCE IN KASHMIR Modi's muscle strains Indo-Pak talks (Fri 29 Aug 2014 11:00:00 GMT)

 

India opens door to superbugs (Fri 29 Aug 2014 11:00:00 GMT)

 

Russia welcomes Asia food imports (Fri 29 Aug 2014 11:00:00 GMT)

 

Keynes is dead; long live Marx (Fri 29 Aug 2014 11:00:00 GMT)

 

Reloading the debt dice (Fri 29 Aug 2014 11:00:00 GMT)

more »

 


Site feed Updated: 2014-Aug-31 03:00