tungwaiyip.info

home

about me

links

my software

Media

Yucatán Photos

St Lucia Photos

Photo Album

Videos

Blog

< September 2011 >
SuMoTuWeThFrSa
     1 2 3
4 5 6 7 8 910
11121314151617
18192021222324
252627282930 

past articles »

Click for San Francisco, California Forecast

San Francisco, USA

 

Netflix - The Worst Apology One Ever Made

Many of you Netflix customers may have gotten an email or heard it from the news. Netflix' CEO has made a public apology about the recent price change with some further announcement. I think this is the worst apology I have ever seen. I am writing this mainly from a customer's perspective. I wasn't angry about the price change. Nor am I care about their business that much. They've asked me to pick between DVD or streaming. Since only about one third of movies I watch offer streaming, DVD only is the no-brainer option for me. This actually saved me a little bit of money.

What annoys me is that this is an apology that is not an apology. What exactly does Netflix believe they have done wrong? From they email they are absolutely convinced their business strategy is right, and I'm not here to dispute it. I just don't see what are they trying to apologize for? The are not back tracking the price change, nor are they offering any discount or compensation. In fact they are so convinced in what they are doing that they announce further change to spin off the DVD rental into a new company called Qwikster.

Some business pundits are nodding their head and approving of their bold move, often citing Innovator's Dilemma and such. But what is it in for the consumers? All the got is their service being spin into Qwikster, essentially a second rated brand name. The other difference is Qwikster.com and Netflix.com websites will not be integrated, so

if you subscribe to both services, and if you need to change your credit card or email address, you would need to do it in two places. Similarly, if you rate or review a movie on Qwikster, it doesn't show up on Netflix, and vice-versa.

In other words, you customer are getting screwed. The interest of the company as a business is clearly different from the interest of the customers.

Why bother to write a super long email to the customers if you have nothing to offer to them? Why apologize if you have nothing to apologize for? In the announcement they regret that "many members felt we lacked respect and humility in the way we announced the separation of DVD and streaming". I feel that they have just humiliated us again.

2011.09.19 [] - comments

 

 

blog comments powered by Disqus

past articles »

 

BBC News

 

UN accuses Israel over Gaza shelter (30 Jul 2014)

 

Ukraine seizes key town near Donetsk (30 Jul 2014)

 

Somali 'killed for not wearing veil' (30 Jul 2014)

 

US economy grows more than expected (30 Jul 2014)

 

Dozens trapped by Indian landslide (30 Jul 2014)

 

France evacuates expats from Libya (30 Jul 2014)

 

Ebola virus threatens UK - Hammond (30 Jul 2014)

 

Bankers given stricter bonus rules (30 Jul 2014)

 

Argentina hours away from default (30 Jul 2014)

 

More than five-a-day 'no effect' (29 Jul 2014)

more »

 

Slashdot News for nerds, stuff that matters

 

The Hobbit: the Battle of Five Armies Trailer Released (2014-07-30T00:59:00Z)

 

Old Apache Code At Root of Android FakeID Mess (2014-07-29T23:58:00Z)

 

35% of American Adults Have Debt 'In Collections' (2014-07-29T23:14:00Z)

 

EA Tests Subscription Access To Game Catalog (2014-07-29T22:54:00Z)

 

Which Is Better, Adblock Or Adblock Plus? (2014-07-29T22:32:00Z)

 

A Look At the Firepick Delta Circuit Board Assembler (Video) (2014-07-29T21:50:00Z)

 

seL4 Verified Microkernel Now Open Source (2014-07-29T21:08:00Z)

 

Enceladus's 101 Geysers Blast From Hidden Ocean (2014-07-29T20:28:00Z)

more »

 

TechPsychic Tech Rumors and Invented News

more »

 

SF Gate

 

Bay Area News (7 Jan 2012)

 

City Insider (11 Feb 2012)

 

Crime Scene (13 Feb 2012)

 

C.W Newius Column (10 Jan 2012)

 

C.W. Nevius Blog (11 Feb 2012)

 

Education News (10 Jan 2012)

 

KALW (11 Feb 2012)

 

Matier and Ross Blog (11 Feb 2012)

 

Communications platform would link electric cars, utilities (29 Jul 2014)

 

Medical marijuana users link to delivery services with Eaze (29 Jul 2014)

 

Dollar Tree spending .5 billion for Family Dollar Stores (28 Jul 2014)

 

Dollar Tree buying Family Dollar for .5 billion (28 Jul 2014)

 

23andMe helps make new Parkinson's disease discovery (28 Jul 2014)

 

Fliers love Virgin America, but will investors love its IPO? (28 Jul 2014)

more »

 

Asia Times Online

 

Russia told to pay in Yukos case (Tue 29 Jul 2014 11:00:00 GMT)

 

Vietnam buckles under Chinese pressure (Tue 29 Jul 2014 11:00:00 GMT)

 

CHAN AKYA An era of thugs (Tue 29 Jul 2014 11:00:00 GMT)

 

Why no Arab state cries for Gaza (Tue 29 Jul 2014 11:00:00 GMT)

 

COMMENT The resistance will not be crushed (Tue 29 Jul 2014 11:00:00 GMT)

 

The Pashtun factor in Pakistan's insurgency (Tue 29 Jul 2014 11:00:00 GMT)

 

JOHN PILGER Palestine, war and lethal reporting (Tue 29 Jul 2014 11:00:00 GMT)

 

Central Asia clash mars China gas plan (Tue 29 Jul 2014 11:00:00 GMT)

 

THE BEAR'S LAIR Business and free markets (Tue 29 Jul 2014 11:00:00 GMT)

more »

 


Site feed Updated: 2014-Jul-30 06:00