tungwaiyip.info

home

about me

links

my software

Media

Yucatán Photos

St Lucia Photos

Photo Album

Videos

Blog

< September 2011 >
SuMoTuWeThFrSa
     1 2 3
4 5 6 7 8 910
11121314151617
18192021222324
252627282930 

past articles »

Click for San Francisco, California Forecast

San Francisco, USA

 

Netflix - The Worst Apology One Ever Made

Many of you Netflix customers may have gotten an email or heard it from the news. Netflix' CEO has made a public apology about the recent price change with some further announcement. I think this is the worst apology I have ever seen. I am writing this mainly from a customer's perspective. I wasn't angry about the price change. Nor am I care about their business that much. They've asked me to pick between DVD or streaming. Since only about one third of movies I watch offer streaming, DVD only is the no-brainer option for me. This actually saved me a little bit of money.

What annoys me is that this is an apology that is not an apology. What exactly does Netflix believe they have done wrong? From they email they are absolutely convinced their business strategy is right, and I'm not here to dispute it. I just don't see what are they trying to apologize for? The are not back tracking the price change, nor are they offering any discount or compensation. In fact they are so convinced in what they are doing that they announce further change to spin off the DVD rental into a new company called Qwikster.

Some business pundits are nodding their head and approving of their bold move, often citing Innovator's Dilemma and such. But what is it in for the consumers? All the got is their service being spin into Qwikster, essentially a second rated brand name. The other difference is Qwikster.com and Netflix.com websites will not be integrated, so

if you subscribe to both services, and if you need to change your credit card or email address, you would need to do it in two places. Similarly, if you rate or review a movie on Qwikster, it doesn't show up on Netflix, and vice-versa.

In other words, you customer are getting screwed. The interest of the company as a business is clearly different from the interest of the customers.

Why bother to write a super long email to the customers if you have nothing to offer to them? Why apologize if you have nothing to apologize for? In the announcement they regret that "many members felt we lacked respect and humility in the way we announced the separation of DVD and streaming". I feel that they have just humiliated us again.

2011.09.19 [] - comments

 

 

blog comments powered by Disqus

past articles »

 

BBC News

 

Ebola global security threat - Obama (16 Sep 2014)

 

Referendum campaigns make final push (17 Sep 2014)

 

Nasa picks astronaut ship designs (16 Sep 2014)

 

Ukraine rebels to get self-rule (16 Sep 2014)

 

US 'would consider Iraq ground troops' (16 Sep 2014)

 

Rob Ford says he is 'pretty sick' (16 Sep 2014)

 

French PM Valls wins confidence vote (16 Sep 2014)

 

Chief defends Kashmir flood response (16 Sep 2014)

 

CCTV released in Thai murder hunt (16 Sep 2014)

 

'100 children died' in Malta sinking (16 Sep 2014)

more »

 

Slashdot News for nerds, stuff that matters

 

Why Is It Taking So Long To Secure Internet Routing? (2014-09-17T00:19:00Z)

 

What To Expect With Windows 9 (2014-09-16T23:21:00Z)

 

The Case For a Federal Robotics Commission (2014-09-16T22:40:00Z)

 

Digia Spins Off Qt As Subsidiary (2014-09-16T22:22:00Z)

 

NASA's Manned Rocket Contract: .2 Billion To Boeing, .6 Billion To SpaceX (2014-09-16T21:58:00Z)

 

FBI Completes New Face Recognition System (2014-09-16T21:15:00Z)

 

Micron Releases 16nm-Process SSDs With Dynamic Flash Programming (2014-09-16T20:34:00Z)

 

Astronomers Find Star-Within-a-Star, 40 Years After First Theorized (2014-09-16T19:52:00Z)

more »

 

TechPsychic Tech Rumors and Invented News

more »

 

SF Gate

 

Bay Area News (7 Jan 2012)

 

City Insider (11 Feb 2012)

 

Crime Scene (13 Feb 2012)

 

C.W Newius Column (10 Jan 2012)

 

C.W. Nevius Blog (11 Feb 2012)

 

Education News (10 Jan 2012)

 

KALW (11 Feb 2012)

 

Matier and Ross Blog (11 Feb 2012)

 

Product Hunt goes from listserv to multimillion-dollar company (16 Sep 2014)

 

Late Chinese delivery of Apple’s new iPhones (16 Sep 2014)

 

Bloomberg briefing (16 Sep 2014)

 

Gasoline prices just keep falling (15 Sep 2014)

 

Shipping, Sept. 16 (15 Sep 2014)

 

GM expert says 19 deaths eligible for compensation (15 Sep 2014)

more »

 

Asia Times Online

 

What draws Modi to China (Tue 16 Sep 2014 11:00:00 GMT)

 

China expects Modi to deliver (Tue 16 Sep 2014 11:00:00 GMT)

 

A convenient Middle East genocide (Tue 16 Sep 2014 11:00:00 GMT)

 

FILM REVIEW From Hamas royalty to Israel's spy (Tue 16 Sep 2014 11:00:00 GMT)

 

Rattled by Russia, Tashkent looks east (Tue 16 Sep 2014 11:00:00 GMT)

 

China bids to cut coal output, halt price fall (Tue 16 Sep 2014 11:00:00 GMT)

 

THE BEAR'S LAIR Viennese peace twirl (Tue 16 Sep 2014 11:00:00 GMT)

more »

 


Site feed Updated: 2014-Sep-16 18:00